Terms & Conditions
a) The services, supplies and offers the Mosaicona are subject to these Terms and Conditions. They also apply to all business relations. Latest with the acceptance of the goods or services, these conditions shall be deemed accepted. Confirmations of the customer referring to his own terms and conditions are hereby expressly rejected.
b) Exceptions to these terms and conditions shall be effective only if we confirm this in writing.
2. Offer and conclusion of contract / order
a) non-binding offers made our obligation.
b) Orders shall be legally binding:
• the purchase procedure in the shop www.mosaicona.com;
• the written or telex confirmation by us, if the buyer makes the purchase order by e-mail. The same applies to supplements, amendments or additional agreements.
c) drawings, pictures, weights and dimensions or other specifications are not binding.
d) printed by data processing equipment business mail (eg, order confirmations, invoices, credit memos, reminders) is legally binding without signature.
e) details of the properties of any kind, specimens and samples are only an indication of the quality of the goods. Agreed exactly they are only if expressly agreed in writing.
f) for customized products are manufactured on the basis of the given customer data, for the factual, technical and dimensional accuracy and completeness is not liable.
Our prices are including the VAT and includes packaging costs, and the shipping costs.
a) the delivery time can be 5 to 30 working days of receipt of payment, depending on which country the goods are delivered. The goods will be shipped from European Union, within 24h of receipt of payment.
b) Delivery dates and delivery dates are with timely notice of readiness as kept. Delivery with a date indicating the day of dispatch. Likewise, at the agreed delivery time in working days of the last working day is considered shipping day.
c) the goods are delivered to the address specified by buyer (payment address).
5. Transfer of Risk
a) upon delivery, the risk of accidental loss and accidental deterioration of the goods at the time of transmission to the buyer. This does not apply if the buyer is a consumer. In this case, the risk of accidental loss and accidental deterioration of the goods will pass at the time of delivery to the buyer.
b) before undertake the goods from shipping company and before signing the shipping documents, the purchaser should determine that the product is not damaged or otherwise deteriorated. If the goods are damaged during delivery or otherwise deteriorated, should the buyer so enroll in the transport documents, making possible the photos of damaged goods and send all documents to us.
a) consumer sales contracts (contracts with a consumer buy-side)
For the goods we will be liable for claims for a period of two years after delivery to the purchaser.
b) Contracts with Companies
For the goods, we assume the warranty for the period of one year after delivery to the Buyer.
c) In case of defective delivery, we have, according to our choice, the right to remedy the defect free of charge or against withdrawal free replacement.
d) the warranty does not cover:
• any damage caused by improper use, maintenance;
• unauthorized repairs or attempted repairs;
• normal wear and tear, including scratches on the surface, which occur during normal use;
• damage resulting from improper handling, maintenance or negligence is not covered.
• defects of environmental factors (humidity, heat, cold, etc.) occur;
• damage caused by third parties.
7. Retention of title, bills of sale
a) The goods remain our property until full payment of the purchase price and all claims arising from the business combination.
b) If third parties on the title or securing goods, the customer will indicate our ownership and notify us immediately.
c) At behavior of customers - in particular default of payment - we are entitled to the reserved goods and may require the assignment of the claim by the customer against third parties. In the withdrawal and the seizure of the goods by us does not cancel the contract.
d) In the case of final redemption, we are entitled in the credit granting, without further evidence to make a flat-rate reduction of 25%. Further damages is reserved.
e) The retention of title in accordance with the foregoing provisions shall be upheld if individual claims are received by us in a current account.
8. Return Policy
The Mosaicona eShop accepts returns only if the items were purchased via www.mosaicona.com.
The customer has the right to withdraw from this contract within 14 days without giving a reason.
The right of withdrawal shall be fourteen days from the day on which the customer has taken the goods in possession.
In order to exercise his right of withdrawal, the customer must inform Mosaicona (Address - S.Zukausko Str. 49-29, 09131 Vilnius, Lithuania, service (at) mosaicona.com) by means of a clear statement of his decision to cancel this contract.
a) The buyer can choose the payment method at checkout:
• Bank Transfer;
• Paypal payment;
• credit or debit card;
• other payment methods on this shop.
b) if the order by e-mail, invoices are due immediately without deduction, unless otherwise agreed.
c) payment is considered made when we can dispose of the amount.
d) the customer has the right to offset only if its counterclaims have been legally established or recognized by us. The customer can exercise a right of retention if his counterclaim is based on the same contract. Related claims against us may not be assigned without our consent.
10. Limitation of Liability
a) Liability for damages due to impossibility of performance, positive breach, negligence in contracting and other breaches of contract or tort in full amount of damages exists only in its own gross negligence or gross negligence of the officer. We are only liable on the merits in its culpable breach of contract, and beyond such obligations liable for gross negligence of individual agents, unless there is an otherwise commercial usage, however, the amount of these two cases only for compensation for the foreseeable damage.
11. Law and Jurisdiction
a) Applicable law of the Republic of Lithuania. The uniform application of the Hague Sales Convention and the UN Convention on the International Sale of Goods (CISG) is excluded.
b) The place of performance for delivery and payment is for both parties to our headquarters.
c) If the customer is a merchant according to the Commercial Code, a legal entity under public law or public special assets or is domiciled abroad, our headquarters is the exclusive venue for all disputes arising from the contract, directly resulting disputes.
a) The Parties undertake to take all them to be kept confidential in the performance of the contract by the other party becomes aware of or receive information and documents. The contracting parties to store and secure the items that were left in the contract, against misuse by third parties. This does not apply to information that was at the time of becoming aware of the relevant contractual partner already known or in the filling, in which the information was already publicly available.
b) We will store the data required for business transactions with the customer electronically. We are noted for any actions the Data Protection Act of the Republic of Lithuania.
c) publications in which the other contracting party or the contract items are mentioned with reference to the other party, may take place only with the written consent of the other party.
13. Final Provisions
a) If any provision of these Terms and Conditions or in other agreements be or become invalid, which shall not affect the validity of any other provisions or agreements. Invalid provisions are to replace those that come in the economically intended regulation intent.